Flower Delivery Reading Terms and Conditions

Introduction

Welcome to the official Terms and Conditions for Flower Delivery Reading. These terms govern your use of our online flower delivery services and apply to all orders and customers within Reading and the surrounding areas. Please read these terms carefully before placing an order, as they provide important information about your rights and obligations. By continuing to use our services, you agree to these Terms and Conditions in full. Should you disagree with any part, we kindly ask that you refrain from placing an order with us.

Service Overview

We are an online flower delivery service operating in Reading and neighbouring locations. We offer a wide range of floral arrangements and related products for delivery to residential and commercial addresses within our specified delivery zones. Our commitment is to provide high-quality blooms, reliable service, and a user-friendly ordering experience for our customers across Reading and surrounding areas.

Order Process

All orders for flower delivery in Reading are placed via our online platform. To ensure a smooth ordering process, customers are required to:

• Select their desired floral arrangement from our website’s selection.
• Provide complete and accurate recipient and delivery information, including full name, address, contact number, and any relevant details (e.g., access codes, business reception instructions).
• Specify the preferred delivery date and, if applicable, time window. While we strive to honour these requests, delivery times are indicative and not guaranteed unless otherwise stated.
• Add any personal messages, special instructions, or card dedications at the time of placing the order.
• Review the order summary before proceeding to payment.
• Complete the payment using one of the accepted payment methods (see Payments section below).

Once an order is placed and payment is completed, you will receive a confirmation notification summarising your order details. Please check your confirmation carefully and notify us immediately if any details are incorrect.

Product Availability and Substitution Policy

All products shown on our website are subject to availability. Certain flowers, containers, or seasonal items may become unavailable at short notice. Should a substitution be necessary, we reserve the right to replace a product with one of equivalent value and style, maintaining the overall aesthetic and quality of the arrangement. When possible, we will notify you of significant changes before dispatching the order.

Delivery Policy

Our flower delivery service is available throughout Reading and select surrounding areas. Before placing an order, please ensure the delivery address is within our serviceable locations. Deliveries are made from Monday to Saturday, excluding public holidays, unless otherwise advertised.

We endeavour to deliver all flowers on the requested date; however, we cannot guarantee specific delivery times unless this is a pre-arranged feature of the service (such as same-day delivery options). In the event a recipient is unavailable at the delivery address, bouquets may be left with a neighbour, in a safe location, or a collection card may be left with instructions. Customers are responsible for ensuring the address and recipient details are accurate; errors resulting in failed or delayed deliveries are not the responsibility of Flower Delivery Reading.

Payments

Flower Delivery Reading accepts payment by major credit and debit cards, as well as other secure online payment methods as listed during the checkout process. Payment is required in full at the time of order. All payments are processed in GBP (£), and applicable taxes are included in the final displayed price unless stated otherwise.

Your payment details are securely handled in accordance with UK financial regulations. We do not store debit or credit card details after processing your transaction. By submitting your payment information, you confirm that you are authorised to use the payment method provided.

Pricing and Promotions

Prices displayed on our website are subject to change without notice, but orders already placed and paid for will not be affected. Temporary promotions, discount codes, and special offers are provided at our discretion and are subject to specified terms and conditions. Only one promotional code may be used per order unless explicitly stated otherwise.

Order Amendments and Cancellations

You may amend or cancel your order by contacting us as soon as possible after the order is placed. Cancellations or amendments are only possible before the order has been processed and prepared for dispatch. Once an order has been prepared or is out for delivery, no amendments or cancellations can be accommodated, and the order will be fulfilled as originally requested.

If you wish to cancel an order, any refunds will be returned to the original method of payment within a reasonable period, less any administration costs as detailed at the time of cancellation. Please note that during peak periods (e.g., Valentine’s Day, Mother’s Day, Christmas), order amendments and cancellations may require more notice and are subject to availability.

Refunds and Returns

Your satisfaction is important to us. If you are dissatisfied with your order for reasons relating to product quality or service shortfalls, please contact us within 24 hours of delivery. We may request photographs or a return of the product to investigate and resolve your complaint. If a return or refund is warranted, we will process it as promptly as possible. Our decision regarding refunds and replacements is final.

Customer Responsibilities

As a customer, you are responsible for providing accurate order, recipient, and delivery details, as well as for reading and understanding these Terms and Conditions. Please double-check all provided information before submitting your order. Any errors in delivery details may result in delays, non-delivery, or additional charges which may not be refundable. It is your responsibility to ensure that the recipient is available to receive their flowers at the designated address and time.

Limitations of Liability

While we make every effort to ensure your experience with Flower Delivery Reading is positive, our liability is limited in the following ways:

• We accept no responsibility for delivery failures or delays resulting from incorrect or incomplete information provided by you, including addresses, contact details, or delivery instructions.
• We are not liable for losses, damages, or non-performance due to circumstances outside our reasonable control, such as severe weather conditions, traffic incidents, road closures, natural disasters, or strikes affecting delivery networks.
• We will not be held liable for any indirect, consequential, or economic losses arising from the use of our service, including loss of profits, business interruptions, or disappointment resulting from flower condition, late delivery, or product substitutions.
• Our maximum liability, whether in contract, tort, or otherwise, shall not exceed the value of the order in question.

Nothing in these terms shall limit or exclude our liability for personal injury or death caused by our negligence or fraud.

Intellectual Property

All content, photographs, logos, images, and product descriptions appearing on our website are the intellectual property of Flower Delivery Reading or our licensors. You may not copy, reproduce, distribute, or use any materials from the website for commercial purposes without written permission.

Privacy and Security

Your privacy is important to us. All information collected during the order process is processed in compliance with UK data protection legislation. Personal information provided will be used solely for the purpose of completing your flower delivery order, handling customer service queries, and (with your consent) sending relevant marketing communications. Payment information is handled securely through our third-party payment processors and is not stored on our servers.

Governing Law

These Terms and Conditions, and any disputes arising out of your use of our services, are governed by and interpreted in accordance with the laws of England and Wales. By placing an order, you agree that any legal proceedings related to these terms will be brought in the courts of England and Wales.

Changes to These Terms

Flower Delivery Reading reserves the right to change or update these Terms and Conditions at any time. Any amendments will be posted on our website with the date of revision. Your continued use of our services after any such changes constitute your acceptance of the amended terms.

Contact and Further Information

If you have any questions about these Terms and Conditions or require clarification on any aspect of our service, please contact us using the contact form provided on our website. We are always happy to assist customers from Reading and surrounding areas with further details regarding our products, delivery zones, and service policies.

Applicability

These Terms and Conditions apply to all online flower delivery orders placed by customers in Reading and the immediate neighbouring areas within our delivery radius. By placing an order with us, you acknowledge that you have read, understood, and agree to abide by these terms.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Reading, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Reading.

For assistance with orders, returns or account queries, please fill out the Contact Us form.