Returns, Refunds & Complaints Policy with Fresh Flower Guarantee in Reading

Our Fresh Flowers Guarantee in Reading

At Flower Delivery Reading, we take great pride in offering only the freshest flowers to households and businesses throughout Reading and surrounding areas. As your trusted local florist, we stand by our Freshness Guarantee with every order, ensuring your floral arrangements arrive vibrant and at their peak beauty. Your satisfaction is incredibly important to us, and we strive to make every experience delightful and worry-free.

Damaged-on-Arrival Policy

We take care to package all floral arrangements securely. However, if your flowers arrive damaged or in poor condition, please let us know as soon as possible. Upon receipt, inspect your order and report any visible damage within 24 hours of delivery. Please retain the item along with the original packaging for our assessment. This helps us quickly resolve the issue and continue to improve our service to customers in the Reading area.

Freshness Window

We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided care instructions are followed. Should you experience any issues with freshness within this window, reach out to us promptly with photos and details. Your peace of mind and the lasting beauty of our arrangements are our priority.

Refunds and Replacement Options

If your flowers are damaged on arrival, or if you experience a problem with their freshness within the 5-day guarantee period, we offer the choice of a replacement bouquet or a full refund. In most cases, a replacement can be sent out rapidly on a date that suits you. For refunds, we process the return promptly via the original payment method once your claim is validated. Our aim is to ensure every customer in Reading receives flowers that meet our high standards for quality and freshness.

Complaints Process

Your feedback is valued and helps us continually improve as a local Reading florist. If you are dissatisfied with any part of your experience, we encourage you to contact us directly. Please provide your order details, a description of the problem, and any supporting photos. Our customer service team will investigate and respond in a timely manner, working with you to resolve any issues to your satisfaction. We treat all complaints seriously and endeavor to address them quickly and fairly.

Commitment as a Trusted Reading Florist

With years of experience serving our community, Flower Delivery Reading is committed to delivering quality, reliability and care with every order. Whether you are celebrating a special occasion or simply brightening your own day, you can rely on us for fresh, beautiful flowers and honest, approachable service.

Thank you for choosing Flower Delivery Reading, proudly serving local homes and businesses. If you have further questions or require assistance, our friendly team is always here to help ensure you’re delighted with your floral delivery.